I teach operations management to undergraduates, MBA students, and executives. The primary topics I cover are:
Business models and operations management
Process analysis: making processes more efficient and responsive
Managing risk in processes with capacity and inventory
Process improvement: the systematic reduction of process risk
The syllabus for the MBA course, which is representative, can be found here.
M.A. Anderson, E.G. Anderson Jr., and G.G. Parker, Operations Management for Dummies.
Thomas Pyzdek and Paul Keller, The Six Sigma Handbook.
Michael George, John Maxey, et al., The Lean Six Sigma Pocket Toolbook
Process analysis questions
Vending machine example